Complaint
Posted 10/9/2019
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1 Review
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0 Question
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0 Answer
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Trustlinker since 10/09/19
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SALT LAKE CITY, UT
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Harassment
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I have never signed up for this service and for years I have continued to receive phone calls about extending the warranty on my 2009 Dodge, that at the time had over 150,000 miles on it. When the presentative heard the milage they would hang up b... Read More »
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Complaint
Posted 6/6/2019
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 06/06/19
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STONE MOUNTAIN, GA
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Harrasment
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I never signed up for this service and never requested warranty from them. Ever since I got the car, they have been calling me to inform me that my warranty is expired/expiring. And my warranty is actually 100k miles or 10 years, I literally just... Read More »
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Complaint
Posted 2/25/2019
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 02/20/19
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ROANOKE, VA
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Complaint
Posted 3/9/2018
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 03/09/18
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SPRINGFIELD, MO
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harassment calls
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Service Call (940-304-0003 and 910-415-0230 ) has called our home 61 times in February and 12 times in March to renew a service warranty on a truck we no longer own. We have reported the number to the "DO NOT CALL" federal number but they couldn't... Read More »
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Complaint
Posted 11/16/2017
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1 Review
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0 Question
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0 Profile View
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0 Answer
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Trustlinker since 11/16/17
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POTWIN, KS
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Transmission warrenty
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National Warrenty Services didn’t do what the sales rep said . Transmission wasn’t going to be covered. Because the car wasn’t worth as much as the repair. They would only cover 2000.00 dollars and before they paid paid that they want the mechanic... Read More »
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Review
Posted 4/3/2013
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3 Reviews
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0 Question
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62 Profile Views
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0 Answer
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Trustlinker since 04/03/13
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Review
Posted 1/25/2013
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1 Review
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0 Question
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51 Profile Views
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0 Answer
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Trustlinker since 01/25/13
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grand rapids, MI
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Review
Posted 2/28/2012
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2 Reviews
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0 Question
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273 Profile Views
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0 Answer
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Trustlinker since 02/28/12
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Denver, CO
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Review
Posted 1/31/2012
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2 Reviews
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0 Question
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241 Profile Views
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0 Answer
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Trustlinker since 01/24/12
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Review
Posted 1/19/2012
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2 Reviews
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0 Question
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309 Profile Views
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0 Answer
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Trustlinker since 01/12/12
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Review
Posted 11/20/2011
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2 Reviews
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0 Question
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303 Profile Views
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0 Answer
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Trustlinker since 10/19/11
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Review 11/20/2011
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I made this account a few months back when I 1st filed a claim. I waited until the process was done to make this review. I forgot all about it until my daughter needed coverage on her 2001 Ford Escape. US Direct Protect is the new National Warrant... Read More »
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Review
Posted 11/17/2011
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1 Review
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0 Question
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192 Profile Views
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0 Answer
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Trustlinker since 11/17/11
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Review 11/17/2011
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I'm in the process of filing a claim. Reading all these negative reviews have really alarmed me. I hope that I will not have any problems getting my claim approved. Having transmission problems. What I can attest to is when calling customer servic... Read More »
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Complaint
Posted 9/21/2011
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1 Review
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0 Question
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186 Profile Views
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0 Answer
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Trustlinker since 09/21/11
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Review 9/21/2011
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I purchased an extended warranty on 5-16-11 with US Direct. While researching extended warranties for my 2005 Lincoln LS, I found the sales person at US Direct was VERY informative and helpful. I believe I received full disclosure about my coverag... Read More »
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Review
Posted 11/19/2010
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1 Review
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0 Question
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164 Profile Views
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0 Answer
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Trustlinker since 11/19/10
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Review 11/19/2010
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I called Us Direct for a quote and I was really impressed with their customer service compared to the other companies I have talked to. I spoke with Jon Turner and I really appreciate how much time he spent with me over the phone, he walked me thr... Read More »
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Review
Posted 11/17/2010
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1 Review
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0 Question
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176 Profile Views
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0 Answer
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Trustlinker since 11/17/10
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Review 11/17/2010
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I have shopped every warranty company out there, I have tryed calling the warranty companys directly however I found out you can only buy coverage through a broker even the warranty your dealership offers is through an after market warranty compan... Read More »
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Review
Posted 11/16/2010
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1 Review
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0 Question
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187 Profile Views
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0 Answer
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Trustlinker since 11/16/10
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Review 11/16/2010
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I researched auto warranties on a number of businesses for my '95' Mercedes 500SL.
This was the best coverage for my money. Joe was great !
I found my customer sevice agent, Joe Hunter, to be friendly without pushing
the contract or stating tha... Read More »
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Complaint
Posted 9/18/2010
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1 Review
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0 Question
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211 Profile Views
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0 Answer
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Trustlinker since 09/17/10
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Nashville, KS
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Review 9/18/2010
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This company takes your money in trust,. Our truck broke down... it was the fuel pump, we had to have the truck towed in...we can not drive it. RENEWABLE AUTOCARE sent their own machanic out and he said FUEL PUMP WAS BROKEN....someone gave a misre... Read More »
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Review 9/2/2010
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Bad experience with this company. Has the worst customer service ever even the managers. Bad attitudes. They make you don't want to call. Would not refund me my money. Lied about the coverages that I would receive. Read More »
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Business's response - by RobertPon 9/2/2010
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After reviewing Ms.Partee's file, we have the necessary tools to respond. This customer purchased her warranty on 8/5/2010, she called in 8/30/2010 to upgrade her coverage so she can have her GPS unit included. After upgrading, she called in 9/1/2... Read More »
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Review 4/12/2010
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February 1l, 2010 I called to cancel my Warranty Contract with this company because they did not fix my car as requested. They forgot to inform me that there is a month waiting period before the Warranty is usable. After a long heated conversation... Read More »
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Business's response - by RobertPon 9/2/2010
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U.s. Direct and National Warranty are the same company. To respond to your complaint, all customers are informed of our thirty day waiting period at the time of purchase. It is also stated in written within your contract that we send for a thirty... Read More »
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Review 4/9/2010
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I contacted US Direct and requesteda quote online. Once I completed the information, I got a message indicating someone would be calling. I spoke to a person who took basic information and then transferred me to a warranty specialist. The indiviud... Read More »
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Business's response - by RobertPon 9/2/2010
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Our no call back process is to prevent pre-existing conditions. When we authorize a vehicle at the time of inquiry, we have a good idea of the health of the vehicle. Too many customers were calling back months later, with more vehicle problems and... Read More »
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