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We are Lucky That We Got 1 of Our Auto Warranties from National Warranty Services Inc
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About 6 months ago we bought 2 Auto Warranties. 1 from US Direct Protect on our Dodge and we bought 1 from another company (US Direct Protect asked us not to use their name) on our Ford. I would of bought both off US Direct Protect because they are the cheapest but wife had already put a down payment on the other warranty with the other company. Ironically both warranties were with Administration Plus. We paid $480.00 more on the other policy then we would of had we purchased it from US Direct Protect. I know this because they did a quote for me on the Ford.
Last week we had Brake issue`s on the Dodge. We brought it to the dealership down the street. When they called Admin Plus, Admin Plus told them Western Insurance had gone under and we would have to wait 7 years to get reimbursed. My wife called US Direct Protect and they told us to have the repair facility call them and they would pay for the claim. AND THEY DID.
My wife called the other company just to see what would happen if the Ford broke down. They gave us some big run around about how Western went under and if we have a claim we have to fill out all this paper work and hope we get reimbursed in 7 years. What a joke. When we asked them why US Direct Protect picked up our claim on our other policy they said that "Each seller has different policies"....So basically they said that US Direct Protect is a respectable and honorable company and they are not. What B.S.
We called our CC company and had them refund our last 3 monthly payments but were still out around 600 bucs.
Now get this. US Direct Protect got us a policy on our Ford since we cancelled the other, and knocked off 500.00 bucs to help us recover the money we lost on the other policy. I don`t care what anyone says, US Direct Protect is a stand up company. Who treats consumers like this? NO ONE. Certainly not the other Warranty company. And get this. When we asked US Direct Protect what we could do to show our appreciation, they advised us to do a review for them, and they asked us to leave the other Warranty company that ripped us off out of it. Class act.
Long story short, US Direct Protect is a company you can trust. Bottom line. They really try and do what’s best for the customer and you really don`t see that anymore especially in the insurance world.
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