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Review 1/24/2011
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This is an absolutely HORRIBLE company. I ordered 2 dog coats on 12-01-2010 (yeah, dog coats, it's 10 degrees here, don't judge me) and read on the website that they were back ordered and would ship in a week. By 12-13 I still hadn't received the coats. I emailed and called with no response.
By Christmas week I still hadn't received the coats. Finally, after several emails and countless attempts at calling (no way to leave a message because there was never an answer.) I received a call from Sarah who said that the coats had shipped out and that she had just returned from her honeymoon (I don't care.) A week went by and no merchandise. I emailed, again, and again, this time with a threat to complain to the BBB, and Sarah called on 1-6-2011 and said the items shipped and that she had just returned from her honeymoon (what?! How many guys did she marry?!). By then, of course, I had already filed a complaint with my credit card company and the BBB.
The items showed up on 1-10-2011 but I returned them, unopened, because I had already ordered and received the coats from another company. Yeah, the other company sent them in 4 days. It does not take 40 days for merchandise to be received if the company is legitimate.
Today, 1-24-2011, Sarah called and informed me that, since it was my fault that the items were returned, I HAD to call my credit card company and cancel the dispute!! My fault?! Are these people insane, stupid, or from Mars? I called my credit card company and made sure that the dispute stands, the money was refunded, and that these people can never use my information again. STAY AWAY FROM THIS COMPANY!!!
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