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Terrible service
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Move very quickly from this website. I had to file a lawsuit to get what I purchased. The website is slick. It's easy to use, the graphics are great. You can view the owner's family picture. And if these don't hook you, you have Hulk Hogan, Cheryl Crow,
and Michael J. fox apparently endorsing the site. You are drawn in; you want to trust these people. What could go wrong? Most everything! Working with Fitness Blowout has undoubtedly been the worst customer experience I have ever had. I purchased a Precor
576i elliptical in November 2013. I received the machine in December, but the wrong console was attached, it was not completely functional and it was cracked. I spent tens of hours on the phone, mostly waiting for someone to pick up, functioning as my own
service rep and as go-between between the various departments, but none of the service reps could solve my problem?! I was put in contact with Jarryd, the Assistant Director of Customer Service, who, after weeks of frustration, lost sleep, unanswered emails,
complaints to other reps, just so Jarryd would respond to me, sent me the top half of the wrong computer console. It was then that Fitness Blowout realized that they had sent me the wrong machine as well. Meanwhile, I had filed an online complaint with the
BBB of Los Angeles and Silicon Valley, but they closed the case as Fitness Blowout did not respond to three attempts at communication. I refused to accept the lesser machine, which clearly was not the machine advertised on the website, for which I paid $3700.00.
Many months into this process Jarryd finally suggested that I be shipped a new machine. Then he stopped communicating with me. I spent tens of more hours pleading for help and complaining, to no avail. I sent a certified letter to the owner, Mr Jim Rosen,
notifying him of my intention to sue if the problem were not resolved, but received no response. Using an online small claims filing company, I filed a small claims lawsuit at Inglewood Courthouse, Superior Court of California, Court of Los Angeles, Southwest
District and soon after the court date was set (June 26, 2014), Jarryd emailed me, astounded that I was still having problems?! I ultimately received the elliptical I purchased and the suit was dismissed on June 3. This was a six-month nightmare, easily confirmed
at the BBB and Inglewood Courthouse. It is hard for me to understand how this company stays in business. They claim that 95% of customer problems are caused by their distributors, but it seems to me that the real problem is in how Fitness Blowout responds
to the mistakes that are made. No one seems to know what is going on. No one would take responsibility for my problem. I believe that without a court date, I would have been left with a $3700.00 useless hulk of metal. The on-line complaints about Fitness Blowout
are maddeningly consistent. Be very careful, be wary of the positive reviews, and save all documentation, or better yet, go somewhere else.
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