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Review 11/14/2010
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I purchased the combo 3800 stringing maching almost a year now and havent gotten any practical use. As requested by the company, I have shipped the parts and keep getting the same parts back without any resolution. After 2 months of problems after I purchased the machine,I requested a refund and the company did not agree to give me a refund. I am sending another email requesting the owner to call me back again. Product, Service sucks. Someone needs to help consumers out!!! We are getting ripped off with terrible products and services from this company. The company doesn't seem to care once they get your monies. HELP!
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Hi Michelle,
I just received the string gripper. However, this is the Original one that I sent in with the problem. I was told a few times I called to find out the status that the company shipped a new replacement. This is almost been a year working with your company in trying to resolve this issue. I spend more money and time trying to ship the same string gripper over and over again only to have the same problems.
Do you think something is wrong here?
I appreciate if you can ask the OWNER to call me directly next week to let me know what he is going to do to resolve this problem or please send me the contact name and phone number and I can call myself.
-----Original Message-----
From: Maxline [mailto:maxline@eagnas.com]
Sent: November-03-10 9:17 PM
To: Subject: RE: Program with Eagnas 3800 Combo Stringing Machine - CX290749492CA
Dear Sir:
Thanks for your e-mail.
We already re-mailed the string gripper to again.
If you need any further information, please do not hesitate to
contact us.
Sincerely,
Michele
Maxline
At 08:24 PM 11/2/2010, you wrote:
>Dear Sir/Madam:
>
>I still have not received the string gripper that I shipped previously.
>After calling again last week Wednesday October 27, a new string gripper was
>going to be shipped out. Can you please let me know if this part has been
>shipped? How long does this take to get to Canada?
>
>Thanks,
>>
>
>>
>-----Original Message-----
>From: Maxline [mailto:maxline@eagnas.com]
>Sent: August-13-10 10:45 AM
>To: >Subject: RE: Program with Eagnas 3800 Combo Stringing Machine -
>CX290749492CA
>
> Dear Sir:
>
> Thanks for your e-mail.
>
> No problem. When we get it, our technician will check it for you.
>
> If you need any further information, please do not hesitate to
> contact us.
>
> Sincerely,
>
> Michele
> Maxline
>At 03:41 AM 8/13/2010, you wrote:
> >HI Michele,
> >
> >I forgot to include a copy of the invoice. However, I have attached a copy
> >of my account information on the order.
> >
> >Also, I would like to talk to the owner of the company regarding the
> >company's recommendation of the Eagnas 3800 Stringing machine. Can you
> >please send me the contact name and phone number?
> >
> >Thanks,
> >> >
> >
> >
> >-----Original Message-----
> >From: Maxline [mailto:maxline@eagnas.com]
> >Sent: August-13-10 2:37 AM
> >To: > >Subject: Re: Program with Eagnas 3800 Combo Stringing Machine -
> >CX290749492CA
> >
> > Dear Sir:
> >
> > Thanks for your e-mail.
> >
> > Please just send back the string gripper and a copy of the invoice. Our
> > technician will check and repair/replace it for you.
> >
> > If you need any further information, please do not hesitate to
> > contact us.
> >
> > Sincerely,
> >
> > Michele
> > Maxline
> >At 04:00 AM 8/12/2010, you wrote:
> > >
> > >
> > >Tel: > > >Cell: > > >Email: > > >
> > >August 11, 2010
> > >
> > >
> > >Maxline Sports
> > >18116 S. Hobart Blvd.
> > >Gardena, California
> > >90248
> > >USA
> > >
> > >Re: String Gripper is not holding and damaging the badminton String
> > >
> > >Dear Sir/Madam:
> > >
> > >Since I have purchased this recommended
> > >stringing machine for the badminton racquets, I
> > >have had problems trying to string badminton
> > >racquets with Yonex BG80 string. The string
> > >gripper does not seem to have a prolonged hold
> > >(8-10 pulls) or keeps slipping and eventually
> > >damaging the string. I have tried to clean the
> > >insides of the string gripper as per
> > >instructions on the phone, but it does not work.
> > >
> > >Can you please help me fix this problem?
> > >
> > >Note: Included in the package are the string
> > >gripper, 5 ½ inches of the Yonex BG80 String
> > >that the problem occurred, and additional string for testing.
> > >
> > >If you have any questions, please either email me and I can call you
>back.
> > >
> > >
> > >Thanks,
> > >> > >
> >
> >
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