1.4 star rating Rating - based on 20 reviews & complaints
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Customer Reviews, Ratings & Complaints
Review Posted 6/6/2019
Bad Attitude and Fraudulent sales practice
They are frauds They misrepresent the truth everytime you talk to them Beware do not send them your money or give them your credit infn they are not to be trusted Read More »
Complaint Posted 5/20/2019
Do not buy a watch from this company.
I bought a Tudor Heritage Black Bay watch from Authentic Watches. One of the white dots on the watch face has become unattached. Authentic Watches has refused to cover this repair under its "Warranty" because it says that it does not cover repairs... Read More »
Complaint Posted 10/3/2018
Do not use these to buy a watch if you live in the UK
Although the watch I bought was real, after only 2 years of owning my Tag watch it leaked water which damaged the face, dial and other components. I emailed Authentic watches and they told me to send it to them for repair and never mentioned anyth... Read More »
Complaint Posted 9/3/2018
Try ALL others first!
I purchased a Tag Heuer Aquaracer in May 2016. I had to send it back to them in September 2016 because the watch would not hold power. It took them almost 2 months to return the watch. I had to return the watch again in June 2018 for moisture issu... Read More »
Complaint Posted 12/19/2017
Refund policies are false
I bought a watch from them for $2,375 as a gift. We merely looked it, didn't even put it on, returned it. The company claims we tried to open the back of the watch (why would anyone do that??), and scratched it all over, and kept $528 of my money... Read More »
Complaint Posted 1/23/2017
RIP OFF ALERT ?? My wife bought me a Breitling watch for my birthday from The watch she ordered was not even the same watch that we got shipped to us. We contacted the company and all they would say is we have verified that i... Read More »
Complaint Posted 7/9/2016
They sell defective watches and said it is brand new.
They sell defective watches, and if you returned, you will be charged for huge amount like 25% of the price. I am so upset with them. Full of lie and took my money for nothing. I swear i don't do anything bad, but why these bad people want to take... Read More »
Complaint Posted 1/21/2016
Buyer Beware
Evidently I bought a watch from ten years ago. I've own several high end watches over the years and must have given them a try and had a bad experience. I honestly don't remember but when I tried to order from them last month,... Read More »
Complaint Posted 6/9/2013
Do Not Buy From This Company
On December 6th 2011, I purchased a Tag Heuer Carrera watch (Ref CV2A10BA0706) from the online retailer I purchsed the watch in good faith assuming I was getting a new and properly functioning watch. After about a month, I no... Read More »
Complaint Posted 12/19/2012
Great Watch Great Price Good Experience
Watch quit working within two months. No warranty, no luck. Ah well.

Bought my first "nice" watch from these guys: Citizen Eco-Drive with alarm, tachymeter, etc. Photos on site were good, watch is great and price was about $60 less tha... Read More »
Complaint Posted 12/11/2012
I would definitely NOT recommend Authentic Watches. They sold me a TAG watch which stopped keeping time after 2.5 years (had a 3 year warranty). After I returned it for repair under warranty they unnecessarily changed the battery and posted it bac... Read More »
Complaint Posted 9/26/2012
3yr Warranty is worthless
My watch purchased well within the warranty period was not keeping good time. I returned it for warranty repair and was told that the movement needed a "routine" overhaul that would cost $225. Read More »
Complaint Posted 11/16/2011
Review 11/16/2011
Do NOT do business with this company.

I bought a watch strap which turned out to be the wrong size and wanted to return it. The company has a policy of charging $50 for a restocking fee, which basically means that you pay $50 regardless if the... Read More »
Complaint Posted 9/13/2011
Review 9/13/2011
I had a very negative experience with Authenticwatches and want to advise extreme caution to those planning to purchase from this company. The watch I purchased was damaged when I received it and I am still in a battle with the company to resolve... Read More »
Complaint Posted 8/9/2011
Review 8/9/2011
I purchased a watch from. I no longer wear it and tried to sell it privately, and the watch was shown to not be authentic. I tried to get proof of authenticity, and all I could get was their word, but they would not offer to purchase the watch bac... Read More »
Complaint Posted 1/26/2011
Review 1/26/2011
I purchase a TAG from Authentic Watches in April 2010 (approx. $1,600). The second hand works intermittently. I am located in the same county as the shipping address. I contacted the seller, AuthenticWatches "located" in Moorpark, CA to resolve th... Read More »
Review Posted 12/22/2010
Review 12/22/2010
Don’t touch this company with a barge pole !!!!
I bought my Longines watch for $600 in March 2009 from After 11 months it started losing about 6 mins every day. asked me to return it to them insured etc.... Read More »
Review Posted 9/19/2010
Review 9/19/2010
Do not do business with this company!!! I purchased a TAG Heuer watch in the amount of $995.00 on June 21, 2010. Upon receiving the watch I noticed that the second hand worked intermittently (I took a video of this). I contacted the company about... Read More »
Complaint Posted 2/9/2010
Review 2/9/2010
This is the shadiest online company I've ever dealt with. First of all, I ordered a Breitling watch online only to be called up later and told the price had increased, so I had to cough up $300 more than what I ordered on the website. Then I recei... Read More »
Complaint Posted 6/24/2009
Review 6/24/2009
I purchased a $2000 watch with a 5-year warranty from in May 2007. The purchase and delivery went as planned with no surprises. In May 2009, I sent the watch and required $30 check for return shipping for repair. The check was... Read More »
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Additional Business Information
Hours   Phone   (805) 823-8888 Address   207 West Los Angeles Ave
Moorpark, CA 93021
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