Customer Reviews & Ratings
Complaint Posted 3/25/2011
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Review 3/25/2011
I have personally signed for close to 20 different leases with various companies over the past 30 years, so I am very familiar with leases, both their good as well as their bad points. Unfortunately, my experience with Balboa was not good at the end of a 60 month lease. Balboa insisted that I pay a "contract termination fee" at the end of paying for 60 months. I asked why because clearly I can read and no where on their documents is there a fee at the end, outside of the dollar buyout. I was told that that was a "standard" fee. Besides the fact that I never would have agreed to such a thing in ANY contract, I asked what they do at term's end to earn a fee of any kind. No response was the response I received. I asked for a paid bill of sale for several weeks to produce for banking purposes, of which they refused to give me. I finally did obtain one from "upper" management but only then at the same time as they docked my checking account for the fee. Wow, I couldn't believe it. I mean, do they really think I would let that slide on my bank statement? I immediately produced a complaint to my bank and they removed the fee after reviewing my original lease documents. Seems they could read as well as me. NO WHERE was written
that this fee would be due. SO... I received the reversal on my bank statement AND I still have the paid bill of sale. So, NOW I am happy. But only because I took the time and effort to fight them and I knew the tricks of their trade to look for. Do not do business with Balboa. They are not business ethical. And they wasted way too much of my time.
My favorite leasing company has time and again been G.E. Capital. Not only are their rates reasonable, but they say what they mean and mean what they say. I have never had a problem with them of any kind.
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Hours   Balboa Capital's office hours are 8 a.m. to 5 p.m. PST, Monday through Friday. Phone   (888) 225-2621 Address   2010 Main Street, Suite 1100
Irvine, CA 92614
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Contact   Robert Rasmussen Other  
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